Privacy Policy

Effective Date: 19th of May 2025

At VA4U, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

VA4U is an Australian-based virtual assistant and outsourcing service provider, offering tailored support solutions to businesses across a range of industries. Our website address is: https://va4u.com.au.

2. What Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, business details.
Service Information: Information you provide when submitting service inquiries, onboarding forms, or feedback.
Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and other analytics data.
Payment Information: When applicable, secure transaction details (handled via third-party payment processors).
Cookies & Tracking Technologies: Information collected through cookies and similar technologies to enhance your website experience.

3. How We Collect Information

We collect information in the following ways:

When you fill out a contact form or service request form.
When you communicate with us via email, phone, or social media.
Automatically, through cookies and analytics tools (e.g., Google Analytics) when you visit our website.
Through third-party platforms used to process payments or bookings.

4. Why We Collect Your Information

We collect and use your information for the following purposes:

To provide and manage our services.
To respond to inquiries and provide customer support.
To personalize and improve your website experience.
To send updates, marketing communications, or service-related information (you may opt out at any time).
To comply with legal obligations and resolve disputes.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

Trusted third-party service providers who assist in operating our website or delivering our services (e.g., email platforms, analytics tools).
Payment processors for secure transactions.
Legal and regulatory authorities if required by law.

All third parties are required to maintain the confidentiality and security of your information.

6. Cookies and Analytics

Our website uses cookies and similar tracking tools to:

Analyze user behavior and traffic patterns.
Improve performance and user experience.
Customize content and advertising (if applicable).

You can control or disable cookies through your browser settings. However, some features of our website may not function correctly without them.

7. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

8. Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or outdated information.
Withdraw consent or opt out of communications at any time.

To exercise any of these rights, please contact us at info@va4u.com.au.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

VA4U
Email: info@va4u.com.au
Website: https://va4u.com.au